A: Nothing! No seriously, we don’t charge a planning fee for our clients! We get paid through our suppliers so our planning services are completely free of charge to our clients!

A: Nope! We don’t have any hidden fees or mark ups in our services. The price you are paying for your vacation is the same whether you book with us or on your own. The only difference is that when you book with us you get the added benefit of our expert advice and services.

A: We work with you every step of the way when planning your vacation. This includes our initial consultation where we discuss where you want to go and what you want to do; booking your resort, excursions, dining reservations and more; watching out for special offers to apply to your trip; offering suggestions and tips on your destination; creating itineraries and more!

A: Whatever you’d like it to look like! When it comes to working with agent it’s all about YOUR trip! Whether you’d like to be totally hands off or work alongside your agent to plan your dream vacation, it’s all up to you! We discuss the things you’d like to do and what you would rather pass along to us and make sure it’s a process you’ll enjoy! Maybe you really enjoy planning your dining reservations but you don’t want to actually wake up at 4:00 AM to ensure you get them. Not a problem, we can take your wish list and set our alarms to wake up before the sunrise to make it happen!

A: We promise there are no hidden fees. Any pricing from our suppliers is clearly communicated to you before booking so that you have the information needed to make an informed choice!

A: As often as you’d like! When you work with one of our agents you’ve got someone in your corner for all questions big and small! Got a question about a dining reservation? Want to know which rides are best? Want to know which resort has the best pool? They’ve got you covered! While many of our agents do observe business hours, we don’t restrict you on how many emails you can send or how many questions you can ask!

A: Many of our clients prefer to communicate via email with their agent but if you’d prefer to talk on the phone or text, our agents are more than happy to find a communication style that works for you!

A: Not at all! This is YOUR trip. That means we take our cues from you. During the initial discussion of your trip our agents will find out what kinds of things you’d like to participate in and you are informed of everything that’s happening along the way!

A: Of course! We have many clients who don’t have time, energy or interest in planning every single detail of their trip. They would rather just show up and relax when it’s vacation time! Our agents will communicate with you ahead of time to discover how much involvement you want and work with you accordingly!

A: We don’t want you to feel limited! We know there are a ton of options out there and part of our job is making sure we present the best options for you. After we chat about what you’re looking for, we’ll suggest choices based on YOUR needs, not ours. If you aren’t in love with what we present we’ll go back to the drawing board and try again until we find the best fit for you!

A: It depends! Whether a scheduling conflict, family emergency or other reason causes you to cancel your trip - the cancellation policy will vary from supplier to supplier! So your Disney cancellation policy may look different than your All-Inclusive cancellation policy but one thing is for sure and that is that People Mover Travel will NOT charge you a cancellation fee!

A: The earlier the better! We find that the earlier we start working together the smoother the process! This way we can help you find the best options for you from day one! If you have a general idea on what interests you about a destination we can take that and work to build your perfect trip with all the other details like hotels, transportation, tours, activities etc!

A: Generally speaking if you’ve booked your trip within the last 30 days and it’s not been paid in full, most suppliers will allow the option to transfer so we can help you with everything moving forward! However, if not you would have to cancel your booking and rebook through our agency to work with one of our agents!

A: We operate according to our mission statement and company values which we’ve carefully created with our clients and agents in mind and we think that comes through in the quality of service that we offer!

Our Mission Statement

We believe in the magic of travel. We will take up our clients and through our wealth of knowledge, provide for them the service, the tools and the answers they need to travel well. We offer the highest quality service and treat each client as an individual. No matter the budget, we vow to be trustworthy, and to treat each and every client as our most important. We believe in exploring the world with curiosity, an open heart and open eyes, and in the power of travel to provide a new way of looking at the world. No matter the destination, we hope you see the world in a new way upon returning home.

Values We Bring to Clients

Honesty & Integrity - We will always to the right thing, be up front and honest with every client, and embody the spirit of service on which our agency was founded. We will never sell something we don’t believe in, or upsell products you don’t need.

Respect - Each and every client will be treated with the utmost respect and attention, regardless of budget or destination. We understand the value of each and every one of our clients, and the trust they place in us. We believe in treating every person, regardless of attributes, budget or background, with the highest respect and dignity, delivering the highest quality travel advice and service possible.

Details - We believe that every detail is important in making your travel dreams come true. We will always verify every detail and go over every aspect of your trip down to the most minute aspect, doing our best to ensure smooth and enjoyable journeys.

The simple answer is even if a travel agent books your air, the airlines will only communicate with a passenger traveling on the reservation in the event that you want to make a change or cancel your flights. The majority of our suppliers no longer allow us to add airfare onto their vacation packages anymore, and the ones that do make it very complicated to make changes or modifications. While you never expect your travel plans to change or for a flight to get cancelled or delayed, it is always a possibility. We want to ensure our clients have the most streamlined process for making modifications to their trip in the event that something comes up and plans need to be modified, and the best way to do this is to have you book your air directly with the airline on their consumer website separate from our services.

Now we understand that there are a lot of options for airfare out there – some airlines certainly have better reputations than others, and if you’re new to travel, booking your own airfare can be a daunting process. Our team of travel experts is happy to help you weigh the pros and cons of different carriers, share insight about ideal flight times and best airports for layovers, as well as answer any other questions you may have about the process of booking airfare. But ultimately, you know your own travel preferences best, so you are the most qualified person to decide what time of day is best for you to travel, how many layovers you’re willing to deal with for a cheaper airfare, and so on.